Refund and Return Policy
Due to the perishable nature of our high-quality meats, we are unable to accept physical returns of food items. If you are not 100% satisfied with your order, please contact us within 7 days of delivery for a resolution, including a replacement or credit.
Inspect Your Delivery
Upon arrival, check your package to ensure all items are present and that the meat is still frozen or cool to the touch.
Document Any Issues
If there is damage to the packaging or a quality concern, take clear photos of the product and the shipping label as documentation.
Contact Support
Reach out to our Member Support team via email or live chat within 7 days of receipt to report the issue and share your photos.
Receive Resolution
Our team will review your request and provide a suitable solution, which may include a loyalty credit to your account or a replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing